A contractor-position for an IT Project Manager is open at CSAA Insurance Group! 

CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. 

Founded in 1914, we have been rated “A” or better by A.M. Best for more than 90 years and are one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. 

Benefit options available depending on contract factors and upon meeting requirements.

· Ensure that projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals.
· Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary.
· Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively.
· Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle.
· Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met.
· Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits.
· Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization.
· Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success.
· Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities.
· Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes.
· Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed.
· As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization.
· As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment.
· Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness.
 
Required Experience, Education and Skills
· Bachelor's degree in related area or an equivalent combination of education and experience
· PMP/PMI certification or equivalent experience as a program manager for 8+years.
· 8+ years Program/Project delivery experience
· Understanding of project management principles and methodologies (e.g., Agile, Waterfall).
· Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.).
· Strong organizational and time management skills.
· Excellent communication and interpersonal skills.
· Ability to prioritize tasks and manage multiple projects simultaneously.
· Proficiency in Microsoft Office (Word, Excel, PowerPoint).
· Ability to work effectively in a team environment.
· Strong attention to detail and accuracy.
· Experience with risk management and mitigation strategies.
· Strong problem-solving and decision-making abilities.
· Ability to influence and negotiate with stakeholders.
· Ability to adapt to changing project requirements and priorities.
· Experience implementing Guidewire, Paymentus or other Digital Payment Transformations

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.